Privacy Policy
At 11777pub, your privacy is not an afterthought — it is a core commitment. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Summary: This Privacy Policy describes how 11777pub ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you") who access or use the 11777pub Platform. We are committed to handling your data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By using the Platform, you consent to the practices described in this policy.
1 Introduction
11777pub is the Philippines' premier online casino and sports betting platform, serving over 500,000 registered players from Manila, Cebu, Davao, Quezon City, Makati, and across the archipelago. As a platform that handles financial transactions and personal account data, we take our obligations as a personal information controller under Philippine law with the utmost seriousness.
This Privacy Policy applies to all personal data collected through the 11777pub website, mobile platform, customer support channels, and any other touchpoints through which you interact with us. It does not apply to third-party websites or services that may be linked from our Platform, each of which operates under its own privacy practices.
We encourage you to read this policy carefully and in full. If you have any questions about how we handle your data, our dedicated support team is available 24/7 and can be reached at the contact details provided in Section 13.
2 Data We Collect
We collect personal data from you in several ways — directly when you register or interact with the Platform, automatically as you use our services, and occasionally from third-party sources for verification purposes. The categories of data we collect include:
2.1 Registration & Identity Data
- Full legal name, date of birth, and gender;
- Residential address (barangay, city/municipality, province, ZIP code);
- Email address and mobile number;
- Government-issued ID details submitted during KYC verification (e.g., Philippine passport number, SSS/UMID number, driver's licence number);
- Selfie or live photo submitted for identity verification purposes.
2.2 Financial Data
- GCash or PayMaya account number (masked);
- BPI, BDO, or Metrobank account details (masked) used for deposits and withdrawals;
- Transaction history, including deposit amounts, withdrawal requests, and bonus credits;
- Source of funds declarations where required by AML regulations.
2.3 Usage & Technical Data
- IP address, device type, operating system, and browser type;
- Pages visited, games played, session duration, and click-stream data;
- Login timestamps and geographic location data derived from your IP address;
- Device identifiers and cookies (see Section 5 for full cookie details).
2.4 Communications Data
- Records of your correspondence with our customer support team via live chat, email, or any other channel;
- Survey responses, feedback submissions, and promotional opt-in preferences.
We do not collect: Full payment card numbers, CVV codes, or online banking passwords. All payment processing is handled by regulated third-party payment processors, and 11777pub never has direct access to your full financial credentials.
3 How We Use Your Data
11777pub uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and identity verification (KYC) | Identity data, government ID details, selfie/photo |
| Processing deposits, withdrawals, and bonus credits | Financial data, identity data |
| Providing and improving our gaming services | Usage data, technical data |
| Fraud prevention, AML compliance, and security monitoring | All categories of data |
| Customer support and dispute resolution | Identity data, communications data, transaction history |
| Sending account notifications and service updates | Contact details (email, mobile number) |
| Sending promotional offers (where you have opted in) | Contact details, usage data |
| Responsible gaming monitoring and intervention | Usage data, transaction history, communications data |
| Compliance with legal and regulatory obligations | All categories of data as required |
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (RA 10173), 11777pub processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and game provision;
- Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements;
- Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and freedoms;
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed, and freely given consent. You may withdraw this consent at any time.
5 Cookies & Tracking Technologies
11777pub uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data that helps us improve our services. The types of cookies we use are as follows:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
- Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options. Disabling these may affect your experience.
- Analytics Cookies: Collect anonymised data about how users interact with the Platform, including pages visited and time spent. This data helps us identify areas for improvement.
- Marketing Cookies: Used to deliver relevant promotional content based on your activity on the Platform. These are only set with your explicit consent.
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of the Platform. For more information on managing cookies in your specific browser, refer to your browser's help documentation.
6 Data Sharing & Disclosure
11777pub does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
- Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) receive the minimum data necessary to process your transactions securely;
- Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity and age in compliance with regulatory requirements;
- IT and Platform Service Providers: Cloud hosting, cybersecurity, and software vendors who support the technical operation of the Platform under strict confidentiality obligations;
- Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities where disclosure is required by law or court order;
- Responsible Gaming Partners: Organisations that assist in the delivery of responsible gaming tools and intervention services, where you have engaged with those services.
Important: In the event of a merger, acquisition, or sale of all or part of 11777pub's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy terms before the transfer takes effect.
7 Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
- Active account data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with AMLA record-keeping requirements;
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
- KYC documents: Retained for five (5) years following the end of the business relationship;
- Customer support communications: Retained for two (2) years from the date of the last interaction;
- Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent as evidence of compliance.
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
8 Data Security
11777pub implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
- AES-256 encryption for sensitive data stored in our databases;
- Multi-factor authentication (MFA) options for account access;
- Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role;
- Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists;
- 24/7 security monitoring with automated alerts for suspicious activity patterns;
- Secure data centres with physical access controls, redundant power supplies, and disaster recovery capabilities.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 11777pub will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with RA 10173.
9 Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11777pub. You may exercise any of these rights by contacting us at the details provided in Section 13:
Right to Access
Request a copy of the personal data we hold about you and information about how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Block or Restrict
Request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Withdraw Consent
Withdraw consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of prior processing.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
We will respond to all verified data subject requests within thirty (30) calendar days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
10 Children's Privacy
Age Restriction: The 11777pub Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on the 11777pub Platform, please contact us immediately at the details in Section 13. We will investigate and take appropriate action without delay.
11 Third-Party Links
The 11777pub Platform may contain links to third-party websites or services for informational or operational purposes. This Privacy Policy applies solely to data collected by 11777pub and does not extend to any third-party websites. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.
12 Policy Updates
11777pub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered users via email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the updated policy.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 11777pub, please contact our Data Protection Officer (DPO) or customer support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Data Protection Officer / Support Team
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays
Response Time: Within 3 business days for privacy-related requests; within 30 days for formal data subject requests
Languages: English and Filipino
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your privacy concern.
How 11777pub Protects Your Privacy
Six pillars of data protection that every 11777pub player benefits from, every single day.
256-Bit SSL Encryption
Every byte of data you send to 11777pub travels through bank-grade SSL encryption. Your login credentials, payment details, and personal information are protected end-to-end.
RA 10173 Compliant
11777pub fully complies with the Philippine Data Privacy Act of 2012. Your rights as a data subject are recognised and upheld — from access requests to the right to erasure.
Dedicated Data Protection Officer
We have a designated DPO responsible for overseeing all data protection activities, ensuring accountability and a single point of contact for your privacy concerns.
No Data Selling
We never sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to provide and improve your 11777pub experience.
Marketing Opt-Out
Promotional emails and SMS are strictly opt-in. You can withdraw your marketing consent at any time from your account settings or by contacting our support team.
Breach Notification
In the unlikely event of a data breach, we are committed to notifying the NPC within 72 hours and informing affected players without delay, as required by Philippine law.
Play with Confidence on 11777pub
Your data is safe, your privacy is protected, and your gaming experience is second to none. Join over 500,000 Filipino players who trust 11777pub for live casino, slots, bingo, and sports betting.
Must be 21 years or older to register. Please gamble responsibly.